Updated April 6
Before COVID-19 changed so many plans, I (Marina) had announced town halls this spring in eight locations around our council. We will now re-schedule these town halls as virtual meetings. Stay tuned! Our topics will be similar to the topics we plan to discuss with members at the annual meeting: state of the council, our COVID-19 response and recovery, strategic priorities for our next three-year plan (2021–2023), and proposals to be discussed at the next National Council Session (currently planned for October 2020).
Golden Gate Bridging
Per the San Francisco public health mandate issued Friday, March 13, 2020, which calls for all large events to be cancelled through April 30, we’re regretful to announce that we have cancelled Golden Gate Bridging (GGB).
We understand this is a disappointment for all of our sisters who planned, saved, and worked hard to be able to participate in this event. We are disappointed as well, but know that this is the right thing to do in the time of a national health crisis.
We have heard from many of you, asking to postpone GGB until fall. Unfortunately, permitting of this level is issued almost a full year in advance from multiple local, state, and federal government agencies. During these uncertain times, we don't believe postponement will be possible. We will, however, let you know by September 2020 what our plans are for GGB in 2021.
Currently, we are focused on making sure everyone who registered for GGB receives a 100% refund of all registration and lunch fees. The following FAQ has answers to the most pressing questions you may have today:
How and when will we get a 100% refund for our registration fees and lunches? Our Member Services team will issue an automatic refund for registration and lunches. If you already received a 50% refund, we will refund the balance. Please do NOT request a refund for registration fees and lunches, as it will be automatic. Please also be patient, as we estimate it may take up to 4 weeks to issue all refunds. This is a big event, and we are working through challenging times with cancellations of all events and property reservations, in addition to GGB.
What about our reservations to stay at GSNorCal properties and camps during GGB? We will cancel and refund 100% of ALL GSNorCal owned property reservations for GGB weekend.
How do we get refunds of our airfare, hotel deposits, etc. Unfortunately, we cannot help you with non GSNorCal out-of-pocket costs. We understand the hardship. It is impacting all of us. Please reach out to your carrier to discuss your options.
I purchased some GGB registrations from another troop or individual, not directly from GSNorCal. How do I get my refund? To expedite refunds, we are issuing all refunds to the original purchaser. We hope everyone will operate from a place of honesty and kindness. We will issue the refund to the individual who purchased the original event registration. You should reach out to your seller to arrange to receive the refund. If the seller refuses to issue the refund to you, please send an email to firstname.lastname@example.org letting us know your name, the seller's name (and Girl Scout council, if you know it), and the number of registrations. We will try to the best of our ability to work with the seller and their council to ensure that we all live by the Girl Scout Promise and Law.
What about 2021—will you extend GGB to this years' participants? At this time, we don't know, and it will be some time before we can answer that question. Every year, the GGB event dates and number of participants are subject to the permits that government agencies issue. We will let you know when we have time and more information from the government agencies we work with. This will likely be some time from now.
What about the GGB t-shirts and sweatshirts we purchased from GSNorCal? We will honor our 60-day refund policy. Please note: our offices are closed to the public and all staff are working from home, including our retail shop staff, which may delay your refund. Your patience is requested. Consider checking with your girls, as they might want to keep their apparel.
If you have any additional questions, please email email@example.com and our Member Services team will get back to you as soon as possible with answers.
As Girl Scouts, we strive to do the right thing, even when it can be hard. We admire the effort and hard work our girls, parents, and volunteers have invested in GGB—our hope is that, by cancelling this event, we can all do our part to prevent the spread of a devastating disease and protect our families and communities to the best of our ability.
In Girl Scouting,
Marina H. Park, CEO
Mary-Jane Strom, Senior Director, Program and Outdoor Program